Chasing Unknown Unknown, The Spirit Of Silicon Valley

A framework that I use to think about problems disruptive technology could help solve is based on what Donald Rumsfeld wrote in his memoir, ...

Product Vision: Make A Trailer And Not A Movie

I have worked with many product managers on a product vision exercise. In my observation the place where the product managers get hung up th...

Why And How Should You Hire A Chief Customer Success Officer?

For an ISV (Independent Software Vendor) it is everyone's job to ensure customer success but it is no one person's job. This is chan...

Celebrating Failures

Being a passionate design thinker I am a big believer in failing fast and failing often . I have taken this one step further; I celebrate on...

Thrive For Precision Not Accuracy

Jake Porway who was a data scientist at the New York Times R&D labs has a great perspective on why multi-disciplinary teams are importa...

A Data Scientist's View On Skills, Tools, And Attitude

I recently came across this interview (thanks Dharini for the link!) with Nick Chamandy, a statistician a.k.a a data scientist at Google. ...

Commoditizing Data Science

My ongoing conversations with several people continue to reaffirm my belief that Data Science is still perceived to be a sacred discipline a...

Empathize Not Sympathize

Many enterprise software vendors sympathize. "We know it's a bad experience" or "We will fix the usability." One of ...

Objectively Inconsistent

During his recent visit to the office of 37 Signals, Jeff Bezos said, "to be consistently objective, one has to be objectively inconsi...

Data Scientists Should Be Design Thinkers

World Airline Routes Every company is looking for that cool data scientist who will come equipped with all the knowledge of data, domain exp...

Loving What I Do For Living

A few months back, I was helping a very large customer of ours to help simplify as well as automate their process of trading financial instr...

Design thinking: A New Approach To Fight Complexity And Failure

Photo credit: String Theory by Michael Krigsman The endless succession of failed projects forces one to question why success is elusive, wit...

Taking The Quotes Out Of "Design Thinking"

Bruce Nussbaum, a design thinking thought leader and a professor of Innovation and Design at Parsons The New School of Design, recently wrot...

Designing An Innovation Incubator To Prevail Over Innovator's Dilemma

The large scale software companies often deal with the tension between incremental and revolutionary innovation. They know that if they onl...

Accelerating Social Computing: Web 2.0 + Cloud = Web�

I was at the Web 2.0 expo in San Francisco last week. It was not very different from the previous year except that I could see the impact o...

Design Thinking Sustainability

The designers have been designing tools, processes, and methods to support and not to change people's behavior. In contrast designing fo...

Incomplete Framework Of Some Different Approaches To Making Stuff

Steve Portigal sent me an article that he wrote in the Interactions magazine asking for my feedback. Unfortunately the magazine is behind ...